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RCGP responds to Daily Telegraph article criticising the NHS’ handling of COVID-19 pandemic

Contrary to Allison Pearson’s criticism of the NHS for its handling of COVID-19, GPs have certainly not been ‘lazy and doing almost nothing’. GPs and their teams have been working incredibly hard, often at risk to their own health, to ensure patients receive good, safe care throughout the pandemic.

Patients with non-COVID symptoms have not been considered ‘a nuisance’ – far from it. In fact, GPs have been at the forefront of an enormous effort to encourage patients to seek medical advice for non-COVID conditions, for the very reason that, if they don’t, they could become worse or serious illness could be missed.

The pandemic has shown us that working differently can work well and we must learn from this, in the best interests of patients, as opposed to simply reverting back to how things were. This is sensible, not ‘selfish’.

Total triage isn't about never seeing a patient in person again or GPs working from home. It is about offering more flexibility on how consultations are delivered to meet the needs and preferences of patients.



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